Refund and Return Policy for Dog Cage Company
At Stackable Trainers , we strive to provide high-quality dog cages and exceptional customer service. We understand that sometimes circumstances may require a return or refund, and we have established the following policy to ensure a smooth and fair process.
- Returns and Exchanges for Damaged or Incorrect Items: a. If you receive a dog cage that is damaged during transit or an incorrect item is shipped to you, we accept returns and exchanges. b. To initiate the return or exchange process, please email us at info@stackabletrainers.com within 10 days of the order date. Include your order details and a description of the issue. c. Upon receipt of your email, our customer support team will respond promptly and provide instructions on how to proceed. We will ensure that your replacement item is shipped out as soon as possible.
- Eligibility for Exchanges: a. To be eligible for an exchange, you must notify us within 10 calendar days of the purchase. b. All items must be returned in their original condition, including all panels and hardware, and in the original box packaging. c. Returns will be refused if the items arrive used, damaged due to improper packaging, or show signs of dog damage. d. Please note that Stackable Trainers is not responsible for damages caused by dogs, and we will refuse returns heavily used or damaged due to dog damage.
- All Sales Are Final: a. Except for cases of damaged or incorrect items, all sales are final. We do not offer refunds or returns for reasons other than those specified in this policy.
- Customer Assistance: a. If you require further assistance or have any questions regarding our refund and return policy, please call our customer support line at 18664272831. b. Our dedicated team is available to help you with any concerns or issues you may have, and we aim to provide satisfactory solutions.
Please note that this policy is subject to change without prior notice. We recommend reviewing our refund and return policy before making a purchase to ensure you understand and agree to the terms outlined.
Thank you for choosing Stackable Trainers . We appreciate your business and are committed to your satisfaction.
